Improving Advice Skills
Event Type: Training
Suitable for:
Information/advice workers, PA’s, youth workers providing rights-based advice. It is particularly suitable for staff new to advice work as well as for more experienced staff wanting to sharpen their practice.
Aim:
To develop competence in the skills required for giving high quality rights-based advice to young people.
Course Structure:
A 2-day course using a number of interactive training methods, including group work, role plays and scenario case studies intended to link theory to practice.This course has been mapped against the NOS4Legal Advice units and covers all the mandatory skills units at Level 3 NVQ in Legal Advice. (This course does not cover the knowledge required to give accurate advice, but uses reference material for negotiation and interviewing role plays.)
Learning outcomes:
By the end of the course, participants will have:
- Explored the client’s information and advice needs, using diagnostic and problem solving skills
- Understood underpinning advice principles
- Recognised the limits of their competence
- Identified personal development needs
- Applied the principles of independence and confidentiality to case work
- Identified how and when to make appropriate referrals
- Identified, explored and practiced client interview and communication skills, including listening skills and good practice in telephone answering.
- Explored and practiced negotiation skills
- Understood the key features of effective case recording
- Identified further personal and organisational development needs
What previous participants have said about this course:
"The way we give advice/ information can have a real impact on young people not only immediately but also in the future."
