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Quality Standards

This section includes information about quality standards relevant to youth information, advice, counselling and support services, including Youth Access's Quality Standards and the CLS Quality Mark, and provides access to mapping documents.

Youth Access resources:

Youth Access Quality Standards and Self Assessment Materials (1998-2004) 
Exclusively available to Youth Access members

Youth Access Quality Standards for Information, Advice, Counselling and Support Services are a useful management and development tool for service providers.  Services inspected via Ofsted and JAR processes have found them a helpful resource.

About Quality Standards

Youth Access Quality Standards
Self Assessment Materials
Appendices

10 Steps to a Quality Youth Advice Service (Youth Access, 2011)

A Youth Access briefing for managers of youth advice services.

Measuring Quality: What and How? (2001)

An overview of what to measure and how, when measuring the quality of help services, Youth Access training notes.

External resources:

Getting Good Results: Quality of Advice resource pack (Quality Development Initiative, 2003)

A resource pack for advice services wanting to look at quality of advice.

Mapping template: CLS Quality Mark vs. YA Quality Standards (Legal Services Commission, 2001)

Shows overlaps & differences between CLS Quality Mark and Youth Access Quality Standards.

Reverse Mapping: YA Quality Standards vs. CLS Quality Mark (Youth Access/IQP, 2002)

Also examines overlaps & differences between YA QS and CLM QM.

Guidance on Drafting Quality Mark Policies (Advice Services Alliance, 2002)

A CLS Support briefing on how to write policies for your advice service that will meet CLS Quality Mark requirements.

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