How can we deal with slow Wi-Fi? 

Video calls, especially, can struggle if your Wi-Fi isn’t strong or there’s lots of traffic on the network. Sometimes this can’t be helped, but to mitigate disruptions to your calls it’s good practice to: 

  • Negotiate a one-user-at-a-time policy with others in your household when you need to make an important call, if your Wi-Fi is especially slow. You could also consider an ethernet cable. 
  • Make sure your Wi-Fi router is placed where it’ll give you the best signal possible – guides like this one will help you find where that is in your home. 
  • If you’re sharing Wi-Fi with others in your home, close any programmes not needed while you’re working. 
  • Close any browsers windows or tabs you’re not using.
  • Shut down any active programmes, such as Dropbox or iCloud synching. 

Next section: We support young people via contact with their school. How do we continue this work?