Going Digital

Youth Access members have told us that closure of face-to-face services and a pivot to remote support is their number one priority to continue supporting young people during the coronavirus crisis.

To support youth advice and counselling services in this, we have made our guide to adding online support to young people's mental health and wellbing services - which was previously only distributed to Youth Access members - freely available online.

This guide was produced in 2017 as part of our Digitalk project, and includes practical information on things like safeguarding, choosing the right platform and creating safe and welcoming online communities for young people.

Download here

This guide has arisen out of the DigiTalk project, a one year Health Education England funded programme, which aimed to increase the capacity of 15 local Youth Information, Advice and Counselling Services (YIACS) to provide an online counselling service.

Part of the project involved the service managers of the organisations regularly meeting to share knowledge and learning throughout their journeys. This guide has been produced as a result, so that other providers can benefit from their experiences.

Please note that this is not a fool-proof guide to designing and implementing an online service. Each local area and service will be different: with its own set of individual needs and challenges. We do hope however, that it will offer a good starting point in your thinking around an online offer.

We would like to give a special thank you to Off the Record in Croydon, who very generously shared their knowledge, experience and online platform with the rest of the group, and without whom the project, and this guide, would not exist.