We’re working with young people, practitioners and other experts, including Dr Isabel Hanson, to create a national quality framework and related resources, ensuring they're meaningful, practical, and supportive for established and aspiring hub* services.
The Youth Access Quality Framework is a shared guide that sets out how a good hub serves young people. It will help hubs to demonstrate impact, improve services, and expand provision for underserved young people.
How was this Quality Framework developed?
What does the Quality Framework include?
The framework sets out principles and foundation elements that are the essential roots and trunk to any hub. The services are the leaves, that will differ across different hubs depending on local needs.
Each area of focus has an expanded definition and suggested ways to measure quality in the full Quality Framework document.
Take a look at the draft Quality Framework
We thank you for taking the time to read and engage with our draft Quality Framework. Your feedback will enable us to develop the framework so that it celebrates fantastic work, spreads good practice and learning.
Open the draft Youth Access Quality Framework
Open the draft Youth Access Quality Framework summary
Share your feedback
We want to hear from you, so the quality framework is practical, realistic, and useful.
We are seeking public feedback from services, policymakers, funders, and commissioners.
Please share your thoughts and suggestions for improvement by 10am on August 4th.
We are also seeking insight from young people aged 16-25 who are supported by our member services, or other youth organisations. If you would like young people you are working with to be involved, please contact [email protected].
Consultation now closed
The public consultation is now closed.
The finalised Youth Access Quality Framework is now available
*Hubs: a note on terminology
Services providing the Youth Access model of advice and counselling are also known as YIACS, early support hubs, mental health hubs, drop-in services, integrated health and wellbeing model, and one-stop-shops.
Sometimes they get referred to simply as “hubs”. We know that “hubs” is a popular term to describe a lot of different types of services. When we use it, we specifically mean community-based open-access advice and counselling services for young people aged 11 to 25 i.e. the Youth Access model. Learn more about the model here.